Find answers to common questions about ACL-Synth products, services, and support. Can't find what you're looking for? Contact our support team.
Yes, all ACL modules are fully compatible with the Eurorack standard. They use standard 3.5mm jacks for audio and CV connections, operate on ±12V power rails, and follow the standard 3U height format. Our modules can be freely mixed with modules from other manufacturers in any Eurorack system.
To request a repair, visit our Repair Service page and fill out the repair request form. You'll need to provide your module's serial number, a description of the issue, and your contact information. Once submitted, you'll receive a repair authorization number and shipping instructions. We typically process repairs within 2-3 weeks of receipt.
All ACL modules come with a 2-year warranty from the date of purchase. This covers manufacturing defects and component failures under normal use. The warranty does not cover damage from incorrect power connections, physical damage, or modifications. Extended warranty options are available for professional users.
All product manuals are available in our Downloads section. You can search by product name or browse by category. Manuals are provided as PDF files and include installation instructions, technical specifications, and usage examples. We regularly update manuals to include tips and patches from our user community.
Most ACL modules are factory calibrated and do not require user calibration. Some modules with precision analog circuits may benefit from occasional calibration, especially the System II VCO. Calibration procedures are detailed in the respective module manuals. We offer calibration services at our service center if needed.
While ACL modules are designed specifically for Eurorack systems, some users have successfully integrated them into other formats using appropriate power converters and mounting solutions. However, this is not officially supported and may void your warranty. We recommend using our modules within standard Eurorack cases for optimal performance and safety.
Product registration is automatic when purchased from authorized dealers. Keep your purchase receipt as proof of warranty. For direct purchases or to verify registration, contact our support team with your module's serial number. Registration ensures you receive important updates and warranty service.
We recommend using standard Eurorack cases with proper power distribution and busboards. Ensure your case provides adequate power for all modules with headroom. Use proper mounting screws (M3x6mm) and washers to prevent panel damage. Avoid overtightening screws which can crack panels.
Yes, we maintain a stock of common replacement parts including knobs, jacks, and panels. For electronic components, repairs should be performed by our service center to maintain warranty coverage. Contact support with your module's model and serial number to inquire about specific parts availability.
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